FAQ


What does 48 hour turnaround mean?
All complete jobs (art and payment) received before 3pm Eastern will be ready to ship 48 hours (2 business days) later. For example, if we receive your art and payment at 2pm on Tuesday, your order will be ready to ship at 3pm on Thursday.

What shipping options do I have?
Delta Air Cargo and UPS. If you have questions, emaila us and we'll work with you to get your order to you in a cost effective and timely manner.

What payment options are available?
Due to our quick turnaround, all orders must be prepaid. We accept Visa, MasterCard, and American Express via secure online Paypal payments.

Why are our prices so low?
Because we employ "gang run" style printing, we are able to offer lower prices than our competition. We print the day's orders on a 40” x 28” sheet and cut the jobs apart in order to reduce the costs of making plates and other fixed setup charges. Your job needs special attention? No problem! We can do extras such as perforations, folding, scoring, binding, die-cutting, 5th (and 6th) colors, and more!

What do you print?
We print almost everything.  Some of our clients use our printing services for: Promotional Brochures, Event Flyers, Restaurant Menus, Realtor Postcards, Tickets, Handbills, Clothing Tags, Business Cards, Posters, Point of Sale Signage, Photo Reproduction, Zed Cards, Instruction Booklets, Monthly Periodicals, Tri-Folds, Record Flats, and More!

How can I send you a Print Job?
You can use our online system to upload your work immediately! Once your order is submited, you will receive an email confirming specs meet our requirements and order is under way!

Can you print jobs that are different sizes than you have listed?
Yes we can! Choose the size closest to your art when ordering. For custom orders, please email us for an estimate and we'll get back to you with a custom price.

How do I order multiple items?
Place a separate order for each piece you want printed. For example, if you want 2 different postcards, then place 2 separate orders. The price for 5,000 of one postcard is not the same as the price for 2,500 each of 2 different brochures.

What kind of paper do you use?
All postcards and business cards are printed on 12 point card stock with an aqueous coating. We can also print custom jobs on heavier or less heavy stock.

How long will it take to get my order delivered to me?
Your order will ship 2 business days after it is submitted and paid for, unless you choose rush print (24hours). UPS Ground shipping takes from 1 to 5 business days depending on your distance from our printing facility in Florida.  Delta Cargo shipping takes 1 business day.

What file formats are accepted.
We accept any Mac or PC rasterized file format. This includes tiffs, jpegs and flattened psd. If you are going to send an eps, please convert all fonts to curves or outlines.

Please remember!
Make sure that:

* Your files are at least 300 dpi
* CMYK Colors
* Files for both front and back (If 1 sided or same on both, please make notation.)
* No spaces inf file name (i.e.-"carwashFront.tif", "carwashBack.tif")
* All images and text must be 1/8" from border. File must have a 1/8" full bleed

We accept any Mac or PC rasterized file format. This includes:

* tiffs
* jpegs
* flattened psds
* flattened pdfs (4.0 or lower is recommended because of transparency flattening issues)
* eps with fonts converted to curves or outlines

We do NOT accept:

* Quark (use File, Export to eps),
* Unflattened Photoshop (choose Flatten Image from Layer menu) Documents,
* Illustrator (Select All, Create Outlines or Curves from Type Menu, then Export or Save as EPS)

How do I deliver files?
We prefer you to upload your order through the online ordering system, or if files are larger than 10MB, delvier via whalemail or email. Contact info@miamiprint.biz for detials.

Is there an extra charge for bleeds?
No. Unlike many other companies, all our prices include full bleeds free of charge. The bleeds should be 1/8" all around.

How long will it take to upload my files?
Uploading may take a very long time depending on your connection speed. You can check the bottom of your browser for a status bar.

Should I do anything special if I'm on AOL?
If you use America Online, you should be aware that AOL can limit your inactivity on the web and disconnect you if you are not a current, active user. Uploading files appears to be inactivity to AOL. It is recommended that you keep your AOL email account open at the same time you are uploading your files. This can trick AOL programming into thinking you are still active on the Internet, thereby preventing the possibility of getting disconnected during your file upload.